We're really sorry that you're unhappy. We always try to provide our customers with great service, so if we've made a mistake we want to put things right for you as soon as possible.
If your complaint is about a delivery, goods, our website or our customer service, please call 0345 071 9018 or email firstname.lastname@example.org
If you have a complaint about anything related to a credit account (charges etc.), financial service, or insurance, please call 0345 026 3899 or email email@example.com
If we need to investigate further, we'll confirm receipt of your complaint within 5 working days and, in most cases, resolve the problem within 4 weeks.
Complex complaints can take a little longer, but we'll always let you know when to expect an answer. If together we've not reached an agreement within 8 weeks, we'll provide you with information regarding the Financial Ombudsman Service.