We're requesting proof because your item has been flagged for a secondary security check.
It’s important we do this to keep our customers and business safe and secure.
The request has been sent from our secure email address. So please reply to that address only.
We’ll never ask you for card information or a payment via email. If you're ever uncertain about an email that appears to be from us, please contact us to confirm before you send any details.
The documents we accept for proof of payment include:
- Copy or screenshot of bank statement showing the transaction in question.
The documents we accept for proof of residency must be dated within the last 3 months and can be:
- A bank or credit/debit card statement.
- Recent utility bill.
- Recent council tax bill.
- Official government document (housing/council tax benefit or tax credit).
The documents we accept for proof of your date of birth include:
- Birth certificate.
- Driving license.
- Residence permit.
- Adoption certificate.
- Valid passport (identification details inside the back cover).
- Valid photo license (full or provisional).