Your security is very important to us. We want to make sure your personal details are safe at all times.
If you change the way you sign in to our website (for example, you start using a new browser or device, or you clear the cookies on your current device) we may ask you to complete an extra ‘authentication’ step to make sure it’s really you.
If you're new to Home Essentials, this will happen the second time you log in online. A one-time verification code will be sent to your email address or mobile phone. You'll need to enter it to access your Home Essentials account.
For more information, take a look at the FAQs below:
You've sent me a verification code but it's expired?
You've sent me a verification code but I've typed it incorrectly?
I tried to sign in and was told I'd receive a verification code, but I haven't got it?
I've received a verification code from you but I wasn't attempting to access my account?