To return your item(s), use your order number in our returns portal to do this. Can't find your order number to arrange your return? Follow the guidance below. Orders must be returned within 28 days of delivery.
If you need some guidance, please see the steps below.
If you want to return multiple items, you'll need to arrange a return for each item - don't worry though, once arranged you can put these items in the same parcel and use the same return label.
1
WHAT TYPE OF ITEM ARE YOU RETURNING?
If you need to return a large item not delivered by Evri (furniture, white goods etc.) or a tech item, please fill in our online form and we'll get back to you on how to arrange this.
If you need to return any other item, please arrange your return through the portal.
Additionally, please check our return policy as some items can only be returned if they're faulty.
2
PUT YOUR ADVICE NOTE IN THE PARCEL
If you no longer have this, don't worry! Just put a note inside the parcel with a brief description of why you're returning the order. Remember to include your customer number - this will be in the format A1234567.
3
REPACKAGE YOUR ORDER
Make sure you remove or cover up the original address label on the packaging.
If you don't have the original packaging, pop your order in something sealable and waterproof.
4
ARRANGE YOUR RETURN THROUGH THE PORTAL
Arrange your return using our portal - you can choose from a variety of return options.
- Drop off at your local parcel shop, ASDA store or locker
Please opt for a drop-off if you don't have a printer - you'll get a QR code that allows you to print your return label at the ParcelShop or locker.
- Schedule a collection from your chosen address
Unless you're organising a Royal Mail collection, you'll need access to a printer to use this option. For large items delivered by Evri, make sure you select Yodel as your returns method - you'll need multiple labels if you're returning multiple large items.
5
ATTACH YOUR RETURN LABEL
Once you've completed Step 4, you'll be able to download your return label - just hit 'Download your label' on our portal.
This label must be attached to your parcel - whether you print it at home, or at your local ParcelShop / locker using the QR code.
6
GET PROOF OF RETURN
Make sure you get proof of your return, and keep it safe until your refund has been processed.
For some return methods, your receipt will be emailed to you - make sure you keep this, if this is case.
Can't find your order number?
You'll need to use your order number to arrange your return on our portal.
You can find this on the order confirmation email you received when you placed your order.
You'll also see this on your account:
- Go to 'My account'
- Select 'Orders & Returns', then 'View order' on the order you want to return.
- You'll see the order number at the top of the page. This will be a seven-digit number (e.g 1234567)
You won't be able to use the tracking number you've received to return your order/item.
Need to track your return?
Once your return is on its way, you'll receive an email with a link to find your tracking information with your chosen return method.
If you don't receive this email, make sure you've checked your spam/junk folder.
We'll also email you once your return is back at our warehouse.